Terms and conditions 

Last updated 1st May 2026

These terms and conditions are entered into by and between The Training Club (hereinafter: “The Training Club”) and you (hereinafter: “the Member”). These Terms and Conditions apply to all services provided by The Training Club, including introductory programmes (such as 6-week or 30-day offers) and ongoing membership subscriptions. By purchasing any The Training Club service or programme, you (“the Member”) agree to be bound by these Terms and Conditions.

Services

The membership or programme entitles the Member to use The Training Club facilities, equipment, and services as set out in their specific plan or agreement.

Membership and Programmes

The membership is personal and non-transferable.

Initial programmes (e.g., 6-week or 30-day programmes) are fixed-term, pre-paid packages that provide access to The Training Club facilities and coaching for the duration stated at purchase.

Memberships are ongoing subscriptions that continue monthly until cancelled in accordance with these Terms. Upon completion of an initial programme, if you choose to continue as a Member, your participation will automatically fall under the Membership terms outlined below without requiring a new signature.

Age Limit

The Member confirms that they are 18 years old or older. For persons aged 16 or 17, exceptions are granted based on written parental consent. Persons under 16 must be supervised at all times.

Health

The members and participants confirm that they do not suffer from health problems that would hinder exercise or be detrimental or adverse to their health, safety or physical condition if they did exercise. In case of any doubt, members and participants shall seek advice from a medical doctor who should confirm the ability to exercise. The Training Club shall have no obligation to perform a fitness assessment or similar testing to determine the members’ and participants’ physical condition. If an assessment is done at The Training Club, it is for the sole purpose of compiling comparative data in order to track members’ and participants’ progress in a programme and not for diagnostic purposes.

Liability

Each Member of The Training Club shall be liable for any property damage and/or personal injury caused by the Member on The Training Club’s premises. It shall be the obligation of the Member to pay for any costs involved upon presentation of a statement thereof.

Waiver of Liability

Any and all use of  facilities shall be at Member’s own risk at all times. The Member shall not utilise any equipment unless they know the appropriate usage. The Training Club’s shall not be liable for any injuries, physical impact or damages to the Member, or the property of the Member, or be subject to any claim arising out of the use of the premises and/or of the equipment made available to the users.

Lockers for Personal Belongings

Lockers are available for Members while working out in the facility. Each Member needs to empty the locker when leaving the facility. The Training will open and empty lockers if the Member is not in the facility.

Lost Property or Theft

The Training Club does not take responsibility for loss or theft of any personal belongings. Any items left on The Training Club’s premises will be kept for a period of two weeks before being disposed of.

Code of Conduct

The Member shall respect the behavioural and operating principles of The Training Club, as laid out in our Code of Conduct.

Suspension / Termination of Membership

If the Member behaves in a way that breaches the Code of Conduct membership can be suspended or terminated at management’s sole discretion.

Access and Security

The Training Club is open Monday to Thursday 6am until 8pm, Friday 6am – 7pm and Saturday from 7am – 1pm, with the exception of bank holidays and exceptional circumstances, when times may vary. Sessions are available according to times stated in The Training Club’s booking system. Sessions and instructors are subject to change with no prior notice.

Sessions

Membership: The Training Club’s Small Group Personal Training sessions must be used within the month; any sessions not used cannot be carried over into the following month and will therefore be lost.

The Training Club’s Group Fitness classes must be used within the month; any sessions not used cannot be carried over into the following month and will therefore be lost.

Sessions cancelled within 12 hours of the start time and date may also be lost.

Initial Programmes: All The Training Club’s Small Group Personal Training sessions must be used within the timeframe stated in your programme (i.e., 30 Days or 6 Weeks depending on the Initial Programme purchased). Unused sessions cannot be carried over unless otherwise stated at the time of purchase.

Programme Completion and Conversion

Upon completing an Initial Programme, Members may choose to continue with a Training Club Membership. In this case, all Terms and Conditions set out herein remain in effect and no additional signature is required.

Refunds and Transfers

All payments made for an Initial Programme or Membership are non-transferable.

Refunds will only be issued in the following circumstances:

Initial Programmes: A refund may be granted under our money-back guarantee, including after the programme has commenced, provided a written request is submitted to info info@thetrainingclub.uk the earliest convenience, as outlined in the Satisfaction Guarantee section below.

Memberships: A refund may be granted only where you are within the 7-day cooling-off period and services have not yet commenced, as detailed in the Satisfaction Guarantee section above.

All other refunds will only be issued where required by law.

Payment

For Initial Programmes, payment is taken in full at the point of purchase. Initial Programmes are non-transferable; however, they are covered by our money-back guarantee, as outlined in the Satisfaction Guarantee. If a Member is not satisfied after commencing an Initial Programme, a refund may be requested in writing to info@thetrainingclub.uk within 7 days.

For Memberships, the Member is responsible for all payments due under the agreement, including payments debited directly by The Training Club. The agreed price applies only where payments are made in accordance with the agreed terms. Membership payments are subject to a 7-day cooling-off period, provided services have not yet commenced, as detailed in the Satisfaction Guarantee and Refunds and Transfers sections.

If a Membership payment is late, the Member will receive a reminder email from The Training Club and access may be suspended. The Membership agreement continues to run during any suspension. If payment remains outstanding for 30 days, the Member will be considered in breach of contract and the full outstanding balance will become immediately due. The Training Club may refer the debt to an external collection agency, which may result in additional fees.

The first monthly payment (or pro-rata payment) and any applicable sign-up fee are taken at the point of this agreement. By entering into this agreement, the Member authorises The Training Club to automatically debit payments from their nominated account or card.

Membership Payment Options

Members may choose between a monthly payment plan or an annual prepayment option:

Monthly Membership: Membership is billed monthly at the standard rate.

Annual Prepaid Membership: Members may choose to pay for 12 months in advance. The annual prepaid option includes a discounted rate, equivalent to receiving one month free (The exact saving varies depending on the membership tier). This discount applies only when the full 12-month amount is paid upfront at the start of the term.

Communication and Updates

The Training Club may contact you via email, phone, or SMS regarding your sessions, payments, and membership status. By agreeing to these Terms, you consent to such communication.

Satisfaction Guarantee

We provide a money-back guarantee on all Initial Programmes. If, after starting your Initial Programme, you are not satisfied with the service, you may request a refund by submitting your request in writing to info@thetrainingclub.uk at your earliest convenience.

A 7-day cooling-off period also applies to all Memberships, commencing from the date of purchase, provided that membership services have not yet commenced.

Renewal and Cancellation

Initial Programmes: As these are short, fixed-term programmes, no notice or cancellation is permitted once the programme begins, except under exceptional circumstances (e.g., medical grounds with evidence).

Memberships: Memberships require one  full calendar months’ written notice sent to  info@thetrainingclub.uk. The cancellation takes effect at the end of the notice period as outlined in these Terms. (i.e., if notice is given on 14th March, your notice period will begin from 1st April, with your last full payment on 1st May and your membership ending on 31st May).

Exceptional cancellation: a cancellation is exceptionally granted if the Member moves more than fifteen miles away from any The Training Club’s facility, on presentation of an official document to prove change of address. It is also possible to cancel the membership due to medical reasons, upon presentation of a medical certificate.

Conversion: If you transit from a Front-End Offer to a Membership, your membership is governed by the Membership Cancellation Policy from the start of your first monthly payment.

Pauses / Freezes

The Training Club offers a limited membership pause option in accordance with the terms set out below.

Standard Membership Pause

Members are entitled to one (1) one-month pause per calendar year, subject to the following conditions:

• A minimum of 30 days’ written notice must be provided prior to the month the pause is due to commence
• Pause requests must be submitted in writing to info@thetrainingclub.uk
• The pause will apply for one full calendar month only

Example:
 If a Member wishes to pause their membership from 1st April, written notice must be received no later than 1st March.

During a Pause

While a membership is paused:

• No membership payment will be taken for the paused month
• The membership will automatically resume on the 1st day of the following month
• Any existing membership discounts or rates will remain unchanged

Unused pauses do not roll over into future years and cannot be accumulated..

Medical Pauses

Where a pause is required for medical reasons, The Training Club may apply a pause:

• Immediately
• For a period longer than one month where necessary

A valid medical note or certificate must be provided. Medical pauses are assessed separately from the standard annual pause allowance.

Longer Pauses (Non-Medical)

If a Member requires a pause longer than one month for non-medical reasons, the Member must provide notice to terminate their membership in line with the Membership Cancellation Policy.

If the Member later rejoins The Training Club:

• Any previous discounts or preferential rates will not be reapplied
• Membership will be charged at the prevailing rate at the time of rejoining

General

The Training Club reserves the right to refuse or delay pause requests that do not comply with the requirements set out above. Memberships continue to renew as normal unless paused or cancelled in accordance with these Terms.

This pause policy is effective immediately and forms part of these Terms and Conditions.

Price Changes

Any price changes will be communicated at least one month prior to implementation.

Social Media 

We regularly film sessions for the use of our social media or other Training Club communications.

All due care will be taken to ensure that no one appears in filming or content created by us without expressing consent to be included.

If you find you do appear and would like an image or video to be removed from our social media channels or communications, please contact info@thetrainingclub.uk